Forum Discussion

ronlw's avatar
ronlw
Explorer | Level 3
3 years ago

The tool bar is missing on my device.

I have lost the tool bar across the top where I could move, copy, delete files etc
Delete
desktop
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi ronlw, how are you today?

 

Does this happen inside your Dropbox folder specifically, or generally on your device? 

 

I suggest that you restart your device, and see what happens. 

 

Keep in mind that you might have changed the settings, and hidden it, however in this case and even though I'd love to guide you, it's important to note that it is outside the scope of our support, since this might be an OS issue. 

 

I hope this clarifies. 

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey ronlw, sorry to jump in here, but could you send us a screenshot showing where you used to see your toolbar before?

 

I'd like to have a visual of the issue, so we can guide you better!

  • ronlw's avatar
    ronlw
    Explorer | Level 3
    3 years ago

    so here is a screen shot of what it did look like and what it does look like.

     

     

    • ronlw's avatar
      ronlw
      Explorer | Level 3
      3 years ago

      note the tool bar across the top. second picture is the way it used to be

      • Jay's avatar
        Jay
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        HI ronlw, these appear to show two different applications, Explorer and Microsoft Word. Where exactly is the difference, and how is it related to Dropbox?

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