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The Dropbox overlay icons are missing from our company-managed devices.
Hi,
I am managing a few computers with Microsoft Intune.
When I install Dropbox on managed computers, I always check that everything has synced and that it is on the latest stable Dropbox version.
But about 6 months ago the Dropbox overlay icons started disappearing from explorer and the OneDrive icons started appearing instead.
I Tried to change the position in the register so they are at the top, but it did not work.
I Reinstalled Dropbox several times and with different versions.
I have turned off OneDrive on the computers.
So my question is, are there any known settings/policies in Intune that I may have forgotten to turn off/on? Or is there anything else that I may have missed?
Ok, so I think I solved the problem.
In Intune you can set Device Restirctions under "Devices -> Windows configuration -> Device restrictions".
In there i hade some App store restrictions, removed the few restrictions i had but kept "Install apps with elevated privileges".
Now the Overlay icons appear as they should! 🎉Screenshot:
18 Replies
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- Nancy
Dropbox Community Moderator
Hi AndreasTheMachine! Hope you’re doing well and thanks for posting here.
I'm afraid I'm not really familiar with Microsoft Intune, so I can't provide much when it comes to its settings or something else that could've affected the Dropbox overlay icons there. However, there are couple of things that we can check together first.
When you noticed this issue across multiple computers about 6 months ago, were there any significant OS updates around that time?
If yes, please check out this Help Center article.
Otherwise, I’d like you to follow these steps again and send me a screenshot of what you see on your end.
Let me know how it goes.
Thank you for replying, I have followed the steps in both links but the overlayicons is still missing. :/
The only thing I noticed is that the "ks key" did not exist for me at this path:
"HKEY_CURRENT_USER\Software\Dropbox\ks"Do you have anything else I can try?
Btw I am on version 213.4.4597Edit.
When I use the program Keepass and go to "open file" the file explorer shows correct overlayicons. Tried the same with Word and Excel, they do not show up there.- Nancy
Thanks for updating me, AndreasTheMachine! Can you clarify what’s the current syncing status you see on the Dropbox app?
Other than that, you can also give these steps a go.
Gave the new steps a go, but i am at the same place. Still no overlay icons.
Sync status is: Your files are up to date.- Megan
Hey AndreasTheMachine, thanks for trying anyways!
Can you send me a screenshot of what it looks like on your end, in order for me to have a visual too? Absolutly, but the attachment button dose not seem to work? And when i try to drag pictures into the "reply" it says "file is not allowed".
- Nancy
Are you seeing a camera button when trying to attach your screenshots here perhaps (like the one below)?
If not, can you try copy pasting your screenshots directly into the reply box on the forum?
Copy pasting worked 👍
Here is the screenshots:Tell me if you need more, i really want this solved..
- Nancy
Thanks for these screenshots! Besides the overlay icons that are currently missing, are you also missing the Dropbox context menu options, when right-clicking on the Dropbox files/folders?
OneDrive was disabled at the time you took those screenshots, correct?
Correct, the Dropbox context menu is also missing. (i have to go to "Show more options")
Onedrive is not disabled on the computer i took the screenshots.
But i have tested with and without Onedrive disabled and it dose not seem to matter I am afraid.
