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This is an unlinked Dropbox on Mac Sonoma 14.5
I cannot access files stored in the dropbox location untill I copy an individual file and paste it elsewhere, how do I fix this whenever I also try to connect it says Your device couldn't connect to ...
Hannah
Dropbox Community Moderator
Dropbox Community ModeratorHey James Burford, jumping in here as well, if you don't mind.
When you uninstalled the Dropbox app, did you also sign out of the app before doing so?
HannahDropbox Community Moderator
Dropbox Community ModeratorThanks, James.
Would you mind sending us a couple of screenshots of how your files appear in both of those locations, what you see when you right-click on files in both as well, so we can have a visual?
This screenshot here is from the directory: Finder - Library - CloudStorage (as you can see)
This is where I can right click and see the dropbox options however clicking on any of those buttons gives the error screen "Your device couldn’t connect to the server. There may be a problem with the server or network."If i make changes to these dropbox files on a different device, even though this is in the cloud storage folder, the changes do not appear here on this device.
Please notice also at the top of the finder window "This is an unlinked dropbox". I have never seen this before until yesterday.
I will give you the other example in my next postAlternatively, this screenshot is from the directory Macintosh HD - Users - "username" - Dropbox (personal) (as you can see)
When I follow this directory when I right click I Cannot see the dropbox options. However, if I make changes to my dropbox files via another device, the changes do appear across all devices - which is how we know dropbox should work.Is it possible that where dropbox/apple have made the choice to change where dropbox folders are sorted there has been big mistake.
I have tried all possible fixes/reinstalls and reboots of both my device and dropbox in order to get the file extensions to work and that hasn't solved anything.Because there is no option to make available online/make online-only, I am quickly running out of space on my hard-drive, which is the issue we all got dropbox for in the first place!
Hope these screenshots help you to find a quick solution
- Megan
Hey James Burford!
I'd love to have a visual of your Sync tab when accessing the app's preferences, if you don't mind.
Also, would you be able to send me a couple of screenshots from both of these Dropbox folders when you check their properties?
I have exactly the same problem, but the message trail ends here. Was the problem solved, and if so, how?
I have the same problem
Version 209.4.3647
Status: updating
All my files are zero bytes.
I have a ticket in with your support team that told me it would be 24 hours for a reply and it well past that.
Not happy at all.- Hannah
Thanks for the update, Larry.
Can you please give us the ticket number for your communication with our support team, so we can take a look?
Thanks for helping push this through. Appears there was some sort of unlinking of dropbox and my computer that I had no part in, no solutions were given yet. I just replied.
Appreciate your continued support.So I got a reply...
NOTHING they wrote in any possible way:A. Took the time to properly troubleshoot my problemB. Gave any effective recommendation to a fix because of AThis sort of service is considered advanced support!?So how does a customer who has been waiting for some sort of answer for nearly a week get this fixed?Now I have to wait 24 hours for someone different to pick up this ticket and give me some BS response.This is a joke of a service.ok. so there is no help and fix for this. while this is happening dropbox is charging top dollar for a faulty service. Not right at all.
Since Dropbox support is entirely useless I took it upon myself to fix the problem.
What worked for me was deleting the unlinked dropbox and reinstalling a dropbox. It had to download everything I had all over again but all is working as it should.I have been battling this for 2 weeks now. I am scared to delete the dropbox if I might lose all my files ... but like you have described I am getting the same messages. It all started because we are all switching to OneDrive, so I had to unlink my computer and then all hell broke loose. I couldn't reconnect and get the "This is an unlinked dropbox" message and also the ones about the server etc. I can access my files on the website, but everything locally on my computer I can't copy or paste or move or open.
