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Chiboko's avatar
Chiboko
New member | Level 2
2 years ago

This is an unlinked Dropbox on Mac Sonoma 14.5

I cannot access files stored in the dropbox location untill I copy an individual file and paste it elsewhere, how do I fix this whenever I also try to connect it says Your device couldn't connect to server. There might be a problem with the server or network

desktop
Error Messages
Mac

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  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey James Burford!

     

    I'd love to have a visual of your Sync tab when accessing the app's preferences, if you don't mind. 

     

    Also, would you be able to send me a couple of screenshots from both of these Dropbox folders when you check their properties? 

  • dpdpdp's avatar
    dpdpdp
    Helpful | Level 6
    2 years ago

    I have exactly the same problem, but the message trail ends here.  Was the problem solved, and if so, how?

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Sorry to hear that, dpdpdp and larryoz.

     

    Can you also let us know which version of Dropbox you're using and what the sync status is?

     

    You can see this info, by hovering over the Dropbox icon in your menu bar.

  • larryoz's avatar
    larryoz
    Explorer | Level 4
    2 years ago

    Version 209.4.3647
    Status: updating
    All my files are zero bytes.

    I have a ticket in with your support team that told me it would be 24 hours for a reply and it well past that. 

    Not happy at all.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Thanks for the update, Larry.

     

    Can you please give us the ticket number for your communication with our support team, so we can take a look?

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey larryoz! I can see our support team has replied to you now, so please take the time to check their email when you have some free time.

  • larryoz's avatar
    larryoz
    Explorer | Level 4
    2 years ago

    Thanks for helping push this through. Appears there was some sort of unlinking of dropbox and my computer that I had no part in, no solutions were given yet. I just replied. 

    Appreciate your continued support.

  • larryoz's avatar
    larryoz
    Explorer | Level 4
    2 years ago

    So I got a reply...

    NOTHING they wrote in any possible way:
    A. Took the time to properly troubleshoot my problem
    B. Gave any effective recommendation to a fix because of A
     
    This sort of service is considered advanced support!? 
     
    So how does a customer who has been waiting for some sort of answer for nearly a week get this fixed?
     
    Now I have to wait 24 hours for someone different to pick up this ticket and give me some BS response.
     
    This is a joke of a service.

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