Forum Discussion

Chiboko's avatar
Chiboko
New member | Level 2
2 years ago

"This is an unlinked Dropbox" on my app's preferences on Mac Sonoma 14.5.

I cannot access files stored in the dropbox location untill I copy an individual file and paste it elsewhere, how do I fix this whenever I also try to connect it says Your device couldn't connect to ...
desktop
Error Messages
Mac
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey James Burford, jumping in here as well, if you don't mind.

 

When you uninstalled the Dropbox app, did you also sign out of the app before doing so?

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Thanks, James.

 

Would you mind sending us a couple of screenshots of how your files appear in both of those locations, what you see when you right-click on files in both as well, so we can have a visual?

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