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Trying to delete a file permanently but being asked for a password
Hello. I am trying to delete a file from my dropbox trash but it says I need a password to go and delete permanently even though I sign in with my google account which is suppose to bypass the passwo...
at this point I found out how to add a password to the account so I can delete the file from trash and it worked after adding a password. but it would be nice if accounts that you sign in with google or apple actually honored the password bypass like it says its suppose to. cause I read somewhere that dropbox accounts with google or apple sign ins are suppose to bypass passwords for trash deletion. it clearly doesn't if it makes you have to add a password to the account.
Thanks Walter for the response but I don't know how to clear my browsers cache on pc. If it in the browsing history, every time I do clear cache, it signs me out of my websites and I have to go log into everything again. But I can try the different browser idea. I have Google Chrome and Microsoft Edge I can try. Also how would I set up a password with Dropbox directly if I sign in with my Google account? Like you know how on the sign in page there is things like "sign in with google" or "sign in with Facebook" I choose to go with Google for the sign in.
- Jay
Dropbox Community Moderator
Hi RebeccaIceQueen, could you try using an incognito browser without any extensions running, by following these steps?
- Open a private browsing/incognito window: Cached data and cookies can sometimes cause issues. Opening a private window should resolve problems in this case.
- Disable add-ons and extensions: Certain add-ons and extensions can interfere with expected browser behavior. Disable them and refresh the page.
