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tjanderson
5 years agoHelpful | Level 6
Turning on dropbox backup but folder name is weird
I had tested the Dropbox Backup feature in the past so I know that when turned on my Computers should be added as My Mac (Unique Mac Name). I decided to turn it back on again when setting up two new Macs that I have but the backup now creates the folders as just Mac, Mac (2), Mac (3)
I've gone through the steps of unlinking Dropbox from each computer. Checking their names in System Preferences and also in the Security tab of my Dropbox account. The computer names are correct in Dropbox but the backup feature is still creating the folders as just Mac
OK, they are finally rolling up a Beta update for Dropbox Backup that will let you rename and I was able to do it! You can do go through Dropbox Backup in the app, disable the backups on all the computers there, and then restart them. Then, re-enable backups and it should move you over to beta so you can now rename things!
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- Tenayshus4 years agoHelpful | Level 5
I've been a dropbox customer since 2010.
THIS feature is a JOKE! I have had dropbox since 2011 and USED TO love it! Did the meaning of the word "sync" get changed at dropbox? Because there is no "SYNCING" going on at all. "SYNC" used to mean dropbox kept all of my files organized and up to date across all my devices.
I will be going to ANY OTHER CLOUD service. I am not a fan of other cloud services, but at least they keep my files straight.
Bye bye
- nichole4 years agoHelpful | Level 5
It honestly seems a security/privacy flaw to me that, despite unlinking the device from your account, if you set up Dropbox on it again, it gets assigned the same folder name. Dropbox should have no idea the same device is being linked because I disassociated it with my account. So why has Dropbox not actually forgotten its existence? It's very suspicious to me.
- mheck4 years agoNew member | Level 2
I agree. Not being able to rename the backup folder WITH THE NAME OF THE COMPUTER BEING BACKED UP is INEXCUSABLY STUPID. No, really. Seriously stupid. Like, actually moronic. Bad enough that I wonder what their company drug policy is. Seriously. Truly, truly dumb.
This app is getting harder and harder to take seriously. I don't know what's wrong with those guys.
- milesdudley4 years agoHelpful | Level 5
I FULLY AGREE AS WELL.
This is awefull it does not siplifiy ANYTHING!!
Please undo this. I reformated my PC now it shows up as PC 2 BUT IT'S NOT!
It makes me feel like I a=have anotehr PC being backed up but Im don't.
- milesdudley4 years agoHelpful | Level 5
I have the same problem.
I have tried all teh steps above.
THIS should now be the only PC being abcked up ALL OTERS HAVE BEEN DEACTIVAED AND REMOVED however it still list this PC as #2. This is frustration. I HATE IT!
Please allow us a way to rename this folder.
- milesdudley4 years agoHelpful | Level 5
I have the same issue. I have removed all PC's and deleted all files reattached my "new" desktop and it still names it PC2.
I DONT WANT THIS!!! i WANT TO SEE MY PC NAME!
Is there no way to fix this???
- Hannah4 years ago
Dropbox Community Moderator
Hey SNANA51832, thanks for the update here.
You won't really be able to rename the PC(2) folder, I'm afraid.
And even though the computer was unlinked, it's still the same computer, and Dropbox recognizes that, so the backup folder will keep getting named 'PC(2)'.
Now, since the first 'PC' folder is empty, though, now that that computer is unlinked, were you able to delete it? - SNANA518324 years agoExplorer | Level 4
Sorry for the late reply,but it is always the PC2 folder.Though I have deleted all my devices and folders on dropbox, and I resynced, it will create the same PC2 folder.
- Jay4 years ago
Dropbox Community Moderator
Thanks for the info, SNANA51832, this is related to the computer backup feature.
Could you check if the old computer has been removed from the list of devices on this page? - SNANA518324 years agoExplorer | Level 4
I reinstalled my operating system a few days ago and these two folders are not visible to me and show up on the new one as the PC folder. You can see the picture here.https://imgur.com/gallery/mGhrwen
But in dropbox, it will show this.https://imgur.com/5XcXvfi
After I reinstalled my operating system, I move all my desktop files from PC to PC2.So the PC folder is empty.And I can't delete it nor can i rename the PC2 folder.
And the dropbox desktop software will contain a PC2 folder.https://imgur.com/ka8UPxN
Look forward to your favourable reply.
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