We’re Still Here to Help (Even Over the Holidays!) - find out more here.
Forum Discussion
Unable to access Dropbox via Files App on Apple iPad
My husband is unable to access Dropbox via the 'Files' App on his Apple iPad. This appears to be since the latest Dropbox app update on 6 April to Version 230.2.2 I have the same Dropbox account o...
Hello,
I have the very same problem as @TracyMB. Furthermore, the same problem exists with Goodnotes, that is trying to "Import"
files from Dropbox within the Goodnote App. I can still "Export" from the Dropbox app to Goodnotes, but that is much less convenient.
As @TracyMB states, this problem is "recent" (say, past ~2 weeks). However, I have to say that the same problem arose sometime in the Fall 2020 (I forget when), stayed for a few weeks, and then disappeared (presumably when an update was made to Dropbox -- I am assuming the problem is with Dropbox since the "Content Unavailable ..The folder contents .. unknown error. Try Again" occurs with both the File App and the unrelated GoodNotes app. I do not understand what Lori Dropboxer says to address the problem. I have no hamburger on the top left of my screen, etc. Any further suggestion, advice Lori? To: @TracyMB; has your husband been able to solver the problem? Thank you. Dropbox_4_research.
Hannah
Dropbox Community Moderator
Dropbox Community ModeratorSorry to jump in here, Dreaming_4_research. Happy Monday!
If you want to clear the cache on the iOS Dropbox app, you should be able to find the option if you navigate to the "Personal" tab, then tap the gear icon in the upper-left corner of the screen and then select “Clear Cache”.
Let me know how that works out for you.
Thank you for the suggestions.
To be clear, I have an Ipad runing OS 14.4.2 right now.
I cleared the cache on the Ipad:
- Going to the Dropbox app.
- Going to the top left gear icon and tapping on it. No personal tab there.
- Under the (boldface) "Privacy" item (below Passcode lock, Support, Dropbox), third item is "Clear cache".
- I clicked on "Clear cache".
- I restarted the device.
No go; it still displays the same "Content Unavailable".
- HannahThanks for keeping me updated, Dreaming_4_research!
Other than clearing the Dropbox cache, have you tried uninstalling the Dropbox app, restarting the device and then reinstalling it, to see if it helps?
Let me know how it goes!Hi Hannah,
Deleting the Dropbox app, turning off the Ipad device, restarting it and reinstalling Dropbox worked.
I can now directly access Dropbox directly from the "File app" and "GoodNotes" (via a left dropbox menu that pops up when trying to import a file from Dropbox). Thank you! That worked!
Any idea of what may have caused this to happen?
As I wrote, it happened once, but it "cured itself" just by itself when a new update of the OS was done.
This time, it did not.
I suspect it's a problem with Dropbox that it's not able to "get through" with its current app on Ipad whenever the OS gets automatically updated.
Thanks again.
