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Unable to access Dropbox via Files App on Apple iPad
My husband is unable to access Dropbox via the 'Files' App on his Apple iPad. This appears to be since the latest Dropbox app update on 6 April to Version 230.2.2 I have the same Dropbox account o...
Hannah
Dropbox Community Moderator
Dropbox Community ModeratorSorry to jump in here, Dreaming_4_research. Happy Monday!
If you want to clear the cache on the iOS Dropbox app, you should be able to find the option if you navigate to the "Personal" tab, then tap the gear icon in the upper-left corner of the screen and then select “Clear Cache”.
Let me know how that works out for you.
Thank you for the suggestions.
To be clear, I have an Ipad runing OS 14.4.2 right now.
I cleared the cache on the Ipad:
- Going to the Dropbox app.
- Going to the top left gear icon and tapping on it. No personal tab there.
- Under the (boldface) "Privacy" item (below Passcode lock, Support, Dropbox), third item is "Clear cache".
- I clicked on "Clear cache".
- I restarted the device.
No go; it still displays the same "Content Unavailable".
- HannahThanks for keeping me updated, Dreaming_4_research!
Other than clearing the Dropbox cache, have you tried uninstalling the Dropbox app, restarting the device and then reinstalling it, to see if it helps?
Let me know how it goes!Hi Hannah,
Deleting the Dropbox app, turning off the Ipad device, restarting it and reinstalling Dropbox worked.
I can now directly access Dropbox directly from the "File app" and "GoodNotes" (via a left dropbox menu that pops up when trying to import a file from Dropbox). Thank you! That worked!
Any idea of what may have caused this to happen?
As I wrote, it happened once, but it "cured itself" just by itself when a new update of the OS was done.
This time, it did not.
I suspect it's a problem with Dropbox that it's not able to "get through" with its current app on Ipad whenever the OS gets automatically updated.
Thanks again.
I have tried all the suggestions and it still doesn’t work. I’ve now transferred my files from Dropbox and onto iCloud Drive which is working perfectly. I am still strongly of the opinion that the problem lies with the last Dropbox app update.
