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Praduman's avatar
Praduman
Explorer | Level 3
2 years ago

Unable to Edit Excel file through mobile Dropbox, it throws an error.

I installed dropbox app in my phone to edit my excel file on the go. When i am opening my excel file on dropbox using open with excel feature, it redirects me to excel web app. Once i sign in to exce...
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Praduman's avatar
Praduman
Explorer | Level 3
2 years ago
Also, i don’t see any option to add a screenshot here. Could you please guide me?
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Of course Praduman!

 

You should be able to click the camera-like icon, when responding back to me in order to send us a screenshot. 

 

If you don't see the option there, you might need to use a desktop device, or use your mobile browser and request a desktop-version of our site. 

  • Praduman's avatar
    Praduman
    Explorer | Level 3
    2 years ago

    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Hey Praduman, thanks for that! 

       

      Do you have the Excel app installed on your mobile, or do you try to open the file using a browser? 

       

      If you don't, would you mind trying to install the app, just to see if you'll get the same error when opening the file there? 

      • Praduman's avatar
        Praduman
        Explorer | Level 3
        2 years ago
        Hi,
        I have both the apps installed (dropbox and excel)
        Steps to reproduce the issue:
        1) open dropbox app and log in
        2) open the excel file and click on “open with” button and select excel.
        3) excel app opens
        4) dropbox sign-in page opens up.
        5) After signing in, the error appears as attached above.

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