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Praduman's avatar
Praduman
Explorer | Level 3
2 years ago

Unable to Edit Excel file through mobile Dropbox, it throws an error.

I installed dropbox app in my phone to edit my excel file on the go. When i am opening my excel file on dropbox using open with excel feature, it redirects me to excel web app. Once i sign in to exce...
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Praduman's avatar
Praduman
Explorer | Level 3
2 years ago
Hi,
I have both the apps installed (dropbox and excel)
Steps to reproduce the issue:
1) open dropbox app and log in
2) open the excel file and click on “open with” button and select excel.
3) excel app opens
4) dropbox sign-in page opens up.
5) After signing in, the error appears as attached above.
Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey Praduman - sorry to jump in here, but could you try navigating to this file from a web browser and try to open it from there?

 

Do you still the same error?

 

Also, do you have a Microsoft account as well where you're logged in on your device? 

  • Praduman's avatar
    Praduman
    Explorer | Level 3
    2 years ago
    Yes, i tried using the web browser as well. I still see the same error as it is redirecting me to the excel app. Yes i do have microsoft account logged in.
  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Happy Monday Praduman!

     

    I can see that we had an older, similar thread here. 

     

    Would you mind following the fix that one of our users (@MrBeanley) suggested, and then let me know if the error remains? 

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