Need to see if your shared folder is taking up space on your dropbox đŸ‘šâ€đŸ’»? Find out how to check here.

Forum Discussion

Iplicjian's avatar
Iplicjian
Collaborator | Level 8
6 years ago

VAULT - how to return Files and Folders BACK to their original position

I thought I would try VAULT as there are foldesr which are very private and which I would not want to be seen by mstake etc. I created a Vault and identified some of my sensitive folders and files. I...
Delete
desktop
Dropbox Vault
restore
Lusil's avatar
Lusil
Icon for Dropbox Staff rankDropbox Staff
6 years ago

Hey there Iplicjian, thanks for reaching out to us and sorry to hear about your frustration. 

 

You are right, your vault can only be opened from the website and the Dropbox mobile app. 

 

However, if you don't see any option to move the files back to their original locations, let's see if we can find a workaround for now.

 

Could you open your Vault on one browser tab and your Files tab in another, and try to drag a test file from your Vault to Files tab?

 

Let me know of any updates, cheers!

carlvinger's avatar
carlvinger
Explorer | Level 4
6 years ago

By opening another widow, I was able to move all the files back online, what a pain!!!  You need to explain what the Vault is and what you can and can't do with it.  It's only for files that you never look at or use!!!

About Delete, edit, and organize

Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!