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Forum Discussion
We have a new Dropbox team, but there's an old team folder preventing changes
We have recently upgraded our Drop Box account so that we have 3 users. We need to be able to move the files & folders that are currently stored in some of these 3 individual accounts - to the new te...
Dell_Dropbox
Community Manager
Community ManagerWelcome to the community MilkBar, let's try to unravel this situation.
Our first step will be to have the affected user (who has the folder/file you want to move) confirm their account type and ownership. They'll do that by:
- Signing in to dropbox.com/account.
- Click the tab that says 'Plan', and check:
- Does it say Dropbox Business (old team name)?
- Or Dropbox Basic/Plus/Personal?
If it still says Dropbox Business, they are still a member of the old team.
To check access to the old team folder, head over to dropbox.com/homethen navigate to the folder you want to move.
If it has a briefcase/team folder icon, it’s a team-managed folder (ownership is by the old team, not the user). In that case, they cannot move or transfer that folder directly to a personal space. A team admin from the old team must either transfer ownership of the file or share the folder to the user's personal account.
I realize this might be a lot of info, but try to investigate access to the folder in question and give us an update!
