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Forum Discussion

petalargie's avatar
petalargie
New member | Level 2
2 years ago

We should be able to completely remove an external collaborator from an account.

Should be able to completely remove an external collaborator from an account. I deleted the original files I had shared with external collaborators before renewing my Dropbox account and upgrading it...
Delete
FAQ
security
Shared Folders
Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey JACB1 - sorry to hear about this.

 

Can you please elaborate a tad on the issue you're facing? 

 

Also, could you clarify the page you're navigating to see the options you shown in the screenshot?

JACB1's avatar
JACB1
Explorer | Level 4
2 years ago

Hi!  I went to Admin Console - Members - 2nd option is "Outside Collaboration". 

I don't know most of the people listed here.  They were loaded to my account when a client inadvertently was added to "My Team" instead of just having access to 1 Shared file.

 

How do I either clear the list of people or delete the list of people??

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey JACB1, I'm afraid this list cannot be deleted or cleared, but I've passed your comments along to our team about this.

     

    This client that you added to your Dropbox team, are you sharing a folder with them?

     

    And is this folder possibly shared with the people on this list?

    • JACB1's avatar
      JACB1
      Explorer | Level 4
      2 years ago

      I deleted the client immediately and currently am not sharing any folders with him.

      He however thinks he deleted his Dropbox account in trying to disconnect with me.

      May I send you his name and email privately??

      • Hannah's avatar
        Hannah
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        You'll actually need to convert their account back to an individual one, using the steps in this article.

         

        If you simply deleted them, that would indeed delete their account as well.

         

        You should be able to restore them to the team using these steps, and then convert them to an individual account, so they can be removed from the team, but keep their account and personal files.

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