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Forum Discussion

petalargie's avatar
petalargie
New member | Level 2
2 years ago

We should be able to completely remove an external collaborator from an account.

Should be able to completely remove an external collaborator from an account. I deleted the original files I had shared with external collaborators before renewing my Dropbox account and upgrading it...
Delete
FAQ
security
Shared Folders
JACB1's avatar
JACB1
Explorer | Level 4
2 years ago

I deleted the client immediately and currently am not sharing any folders with him.

He however thinks he deleted his Dropbox account in trying to disconnect with me.

May I send you his name and email privately??

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

You'll actually need to convert their account back to an individual one, using the steps in this article.

 

If you simply deleted them, that would indeed delete their account as well.

 

You should be able to restore them to the team using these steps, and then convert them to an individual account, so they can be removed from the team, but keep their account and personal files.

  • JACB1's avatar
    JACB1
    Explorer | Level 4
    2 years ago

    HI!  What does he have to do to restore his account from basic to what he had before?

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi JACB1!

     

    Since he received a prorated refund for his subscription when he joined your team, all he needs to do now is simply re-upgrade to his preferred plan. 🙂

  • JACB1's avatar
    JACB1
    Explorer | Level 4
    2 years ago

    Thank You, Hannah!

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