Your workflow is unique 👨💻 - tell us how you use Dropbox here.
Forum Discussion
We're switching Dropbox accounts. How can we transfer all files to the new account?
Our office will be switching Dropbox accounts. So far, we have been part of another party’s Dropbox account, and that account will be closed. We are planning to subscribe to a Dropbox Team account fo...
Can you please inform us how to do it in detail, including the step-by-step process, and how to ensure that all data is transferred from the old account?
- Nancy
Dropbox Community Moderator
Hey nana61! To clarify a bit more, is the current Dropbox account that you’re using a personal one (Dropbox Plus/Professional), or is it part of another Dropbox team?
I’ll be able to further guide you this way.
The account we are currently using is part of another Dropbox team (Dropbox Standard). However, our office would like to create our own Dropbox account, so that we are no longer associated with that other party, as their Dropbox account will be closed.
Could you please provide a complete and detailed step by step guide on how to transfer the files so that our files remain permanently available even after the old account is deleted?
Because if the explanation only mentions using shared folders, there arr too many directions and options, and we are unsure which method to use and which one would be appropriate. Thank you.
- Nancy
Perfect, thanks for clarifying that! Since we’re talking about two Dropbox team accounts, I suggest following the steps in this Help Center article (this is basically what Walter mentioned, as well).
To sum up the process, you’ll need to create a shared folder and move/copy all of your files/folders within that folder and share it with the new Dropbox account (if you have team folders that can't be moved within another folder, you can try to open them instead and copy/move their contents to the shared folder). Another option is to directly share each one of your folders with the new Dropbox account.
One important step, that Walter also mentioned, is to transfer the ownership of your folder(s) to the new Dropbox account, so that you don’t face any issues once the old Dropbox account is deleted. You can do this this way.
After that, you can log in to your new Dropbox account and follow these steps. Once the process is complete, you can move your files out of the shared folder you had created and organize them on your new Dropbox account.
Hope this helps a bit. Let me know, if you need something else though.
