Forum Discussion

Creativenap's avatar
Creativenap
Explorer | Level 4
2 years ago

We've had a massive data loss incident - can we please get some assistance?

I am writing to urgently request your immediate attention regarding a significant data loss incident that occurred shortly after I installed the Dropbox app on my MacBook Pro OS 14 Sonoma on Tuesday,...
dropbox business
restore
Mark's avatar
Mark
Icon for Super User II rankSuper User II
2 years ago
Creativenap wrote:

I have upgraded (paid more) in order to access the 24/7 phone support due to the urgent nature. Yet, I'm redirected to email correspondance with a significant lag in responses from your team.

Out of interest have you paid for the upgrade or taken a trial? Trial memberships don't include support at the higher levels, its only once you actually pay do you get it. 


As for the level of support, that one I cannot comment on, however, support is only Mon through Friday I'm afraid. 

BenDBX's avatar
BenDBX
Icon for Community Manager rankCommunity Manager
2 years ago

Creativenap Thanks for providing us with an update here. I've flagged this with our engineering team for further investigation, and I'll leave a note with Samuel so that he is aware. We will let you know when we have an update for you

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