We’re Still Here to Help (Even Over the Holidays!) - find out more here.
Forum Discussion
Reluctant
2 years agoExplorer | Level 4
Why are some folders being created in the wrong location, and then not moving afterwards on Windows?
I decided to organize some photos within camera uploads into folders.
The folders ended up being created within a specific camera uploads subfolder, I don't know how/why.
When I create a test fol...
- 2 years ago
Hi Reluctant, thanks for bringing this to our attention.
In order to understand the folder structure you're seeing, could you attach screenshots showing them as they appear on Explorer, the Dropbox site, and on the mobile app as well just in case?
Also, do you see any events showing the folder being added or moved?
This will help me to assist further!
Jay
Dropbox Community Moderator
2 years agoHi Reluctant, thanks for bringing this to our attention.
In order to understand the folder structure you're seeing, could you attach screenshots showing them as they appear on Explorer, the Dropbox site, and on the mobile app as well just in case?
Also, do you see any events showing the folder being added or moved?
This will help me to assist further!
- Reluctant2 years agoExplorer | Level 4
Jay, thank you for your prompt reply! Either something magical happened, or I was mistaking the folder suggestions for the folders, or both, and now the folders can be moved and created where I want them.
- Jay2 years ago
Dropbox Community Moderator
Thanks for the update. I'm happy to hear that everything is working now.
Feel free to ask us again if you have any questions in the future!
- Reluctant2 years agoExplorer | Level 4
Another possible route of failure for me, in addition to seeing the suggested files as if they were file locations, is that when moving a file, the entire horizontal band gets highlighted as if it's selected, but the movement only happens if one precisely clicks on the folder icon, as shown here:
removed
About Delete, edit, and organize
Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.
The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!