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Bewildered_Bobby's avatar
Bewildered_Bobby
Collaborator | Level 8
2 years ago

Why do I have a Duplicate Folder ?

Apparently the only fldr created is duplicated for some unknown reason. So - (1) how could this have happened ?  Is there no warning msg prior to creating a duplicate ? (2) can the duplicate fldr...
Delete
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Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hi Bewildered_Bobby, thanks for messaging the Community.

 

Could you clarify what folder you're referring to?

 

Is this the Dropbox folder on your computer, or a folder on your Dropbox account?

 

This will help me to assist further!

  • Bewildered_Bobby's avatar
    Bewildered_Bobby
    Collaborator | Level 8
    2 years ago

    Hi Jay: Thanx for the quick reply. Both fldrs appear to have same name that I assigned.

     

    (1) i NOW know that fldrs can be either on my desktop or (remotely ?) within my Dropbox acct. How do I determine where it is stored ?

     

    (2) the folder is one that I created to contain photos but appears twice. Is it possible that there are 2 fldrs with same name - one within my Dropbox acct, the other on my desktop ?

     

    Bewildered Bob

    • Jay's avatar
      Jay
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      In order to understand what you're referring to, could you attach a screenshot showing the folder in your Dropbox folder and on the Dropbox site?

  • Bewildered_Bobby's avatar
    Bewildered_Bobby
    Collaborator | Level 8
    2 years ago

    Hi again Jay: on my desktop under FAVORITES/DROPBOX only 2 folders are shown -

    (1) .dropbox.cache (2) transfer files

     

    also one Dropbox file- .dropbox

     

    I hope that this helps.

    BB

    • Jay's avatar
      Jay
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Where is the duplicate folder in what you've described? This sounds like an almost empty Dropbox account.

      • Bewildered_Bobby's avatar
        Bewildered_Bobby
        Collaborator | Level 8
        2 years ago

        Hi Jay: you wrote - "Where is the duplicate folder in what you've described ?"   How do I confirm my suspicion that it is ONLY within the online acct since it is not listed in contents of Dropbox folder on my desktop. But since I do not know (yet) how to determine its location when it appears within Dropbox app, I cannot confirm its location. Did I explain that well ?

         

        BB

  • Bewildered_Bobby's avatar
    Bewildered_Bobby
    Collaborator | Level 8
    2 years ago

    Hi Jay: I am a card-carrying NEWBIE to Dropbox. Can I learn the location of the folder just by looking at the home page ?  If not, how ??   Thanx.

     

    Bewildered Bob

    • Walter's avatar
      Walter
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      You should be able to check the folder path if you click on it Bewildered_Bobby 

       

      Give that a go and let me know if it helps!

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