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I see duplicate images in a shared folder.
Greetings,
I'll explain the problem briefly:
I shared a folder containing images with a person, everything is fine, the folder is regularly viewed on the smartphone however, every thumbnail is duplicated...how to fix it?
Thanks for your time...
Image helps, thank you!
Basically that means they have those images saved twice on their device - once in your shared folder and once somewhere else. Dropbox doesn't differentiate between that so it will show everything up on the Photos tab even if its duplicate or triplicate.
7 Replies
- Mark
Super User II
Where are they duplicated FResco1945 ?
I'll try to be as clear as possible:
it is a folder where there are only images, a catalog of images that I shared with a person who has an Android smartphone;
this person can see the folder with all the images well but in Photo mode every thumbnail of the images is duplicated and I don't know how to fix it.
I hope I have explained this problem well, I will also add a screenshot of the smartphone in question to help you understand the situation:
This is very annoying and I don't understand why:
First of all, thanks for answering me and for your time, I really appreciate it...This is the link for the image:
https://i.ibb.co/zQ9q7nr/Screeshot.jpg- Mark
Image helps, thank you!
Basically that means they have those images saved twice on their device - once in your shared folder and once somewhere else. Dropbox doesn't differentiate between that so it will show everything up on the Photos tab even if its duplicate or triplicate.
Thanks Mark
You were very kind in making me understand where the problem originates and why.
Now it's up to me to identify where physically (typically on the smartphone) the copy of the folder is and delete it.
I hope to succeed in this endeavor and definitively put things right.
I am completely satisfied with your precious collaboration, I have marked the problem as "solved" and if I encounter further difficulties I will try to contact you again, leveraging your patience...👋- Mark
Pleased its sorted - just to clarify that they have the files on their online Dropbox account not their phone 🙂
Mark wrote:Pleased its sorted - just to clarify that they have the files on their online Dropbox account not their phone 🙂
Your support has been exemplary;
I owe you my life, you made sure I didn't waste the rest of my days looking for a hypothetical folder on phone.
Thanks to your indication I easily found the folder in question. (it had served as proof) and left there with another name never thinking that a folder with another name could influence the result.
However I deleted it and everything went back to normal.
Without your help I would never have arrived at the solution.
thanks again andGreetings...👋
