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Bewildered_Bobby's avatar
Bewildered_Bobby
Collaborator | Level 8
2 years ago

Why do I have a Duplicate Folder ?

Apparently the only fldr created is duplicated for some unknown reason. So - (1) how could this have happened ?  Is there no warning msg prior to creating a duplicate ? (2) can the duplicate fldr...
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Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hi Bewildered_Bobby, thanks for messaging the Community.

 

Could you clarify what folder you're referring to?

 

Is this the Dropbox folder on your computer, or a folder on your Dropbox account?

 

This will help me to assist further!

Bewildered_Bobby's avatar
Bewildered_Bobby
Collaborator | Level 8
2 years ago

Hi again Jay: on my desktop under FAVORITES/DROPBOX only 2 folders are shown -

(1) .dropbox.cache (2) transfer files

 

also one Dropbox file- .dropbox

 

I hope that this helps.

BB

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Where is the duplicate folder in what you've described? This sounds like an almost empty Dropbox account.

    • Bewildered_Bobby's avatar
      Bewildered_Bobby
      Collaborator | Level 8
      2 years ago

      Hi Jay: you wrote - "Where is the duplicate folder in what you've described ?"   How do I confirm my suspicion that it is ONLY within the online acct since it is not listed in contents of Dropbox folder on my desktop. But since I do not know (yet) how to determine its location when it appears within Dropbox app, I cannot confirm its location. Did I explain that well ?

       

      BB

      • Jay's avatar
        Jay
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        What folders do you see on the site? A screenshot of this would help.

         

        Is it possible that you enabled selective sync in the Dropbox desktop application?

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