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Bewildered_Bobby's avatar
Bewildered_Bobby
Collaborator | Level 8
2 years ago

Why do I have a Duplicate Folder ?

Apparently the only fldr created is duplicated for some unknown reason. So - (1) how could this have happened ?  Is there no warning msg prior to creating a duplicate ? (2) can the duplicate fldr...
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Bewildered_Bobby's avatar
Bewildered_Bobby
Collaborator | Level 8
2 years ago

Hi Jay: you wrote - "Where is the duplicate folder in what you've described ?"   How do I confirm my suspicion that it is ONLY within the online acct since it is not listed in contents of Dropbox folder on my desktop. But since I do not know (yet) how to determine its location when it appears within Dropbox app, I cannot confirm its location. Did I explain that well ?

 

BB

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

What folders do you see on the site? A screenshot of this would help.

 

Is it possible that you enabled selective sync in the Dropbox desktop application?

  • Bewildered_Bobby's avatar
    Bewildered_Bobby
    Collaborator | Level 8
    2 years ago

    Hi again Jay: if ONLY  "selective sync" results in apparent duplicate fldrs, then YES i probably did. Do you recommend deleting one of them until I decide if "selective sync" works for me ??  Thanx.

    BB

     

    • Hannah's avatar
      Hannah
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Hey Bewildered_Bobby, we still haven't figured out what kind of duplicate folder this is.

       

      Is it named exactly like the original? Or does it have some kind of parenthesis next to the name?

       

      Please attach a screenshot in your next reply, so we can have a visual to assist you further.

       

      There's a camera icon above the reply box to attach your screenshot to your message.

      • Bewildered_Bobby's avatar
        Bewildered_Bobby
        Collaborator | Level 8
        2 years ago

        Hello Hannah: The tech gremlins must be loose again. Initially the same fldr appeared TWICE on the home pg with no apparent difference.  To a Dropbox newbie this was an apparent duplicate. But today the fldr did not appear EVEN ONCE until i "joined" the fldr - now it does appear correctly once.

         

        But an ancient fldr created many years ago appeared correctly earlier this week but not today.

         

        Plz advise what I'm doing wrong. Thanx.

        BB

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