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Bewildered_Bobby's avatar
Bewildered_Bobby
Collaborator | Level 8
2 years ago

Why do I have a Duplicate Folder ?

Apparently the only fldr created is duplicated for some unknown reason. So - (1) how could this have happened ?  Is there no warning msg prior to creating a duplicate ? (2) can the duplicate fldr...
Delete
FAQ
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

What folders do you see on the site? A screenshot of this would help.

 

Is it possible that you enabled selective sync in the Dropbox desktop application?

Bewildered_Bobby's avatar
Bewildered_Bobby
Collaborator | Level 8
2 years ago

Hi again Jay: if ONLY  "selective sync" results in apparent duplicate fldrs, then YES i probably did. Do you recommend deleting one of them until I decide if "selective sync" works for me ??  Thanx.

BB

 

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey Bewildered_Bobby, we still haven't figured out what kind of duplicate folder this is.

     

    Is it named exactly like the original? Or does it have some kind of parenthesis next to the name?

     

    Please attach a screenshot in your next reply, so we can have a visual to assist you further.

     

    There's a camera icon above the reply box to attach your screenshot to your message.

    • Bewildered_Bobby's avatar
      Bewildered_Bobby
      Collaborator | Level 8
      2 years ago

      Hello Hannah: The tech gremlins must be loose again. Initially the same fldr appeared TWICE on the home pg with no apparent difference.  To a Dropbox newbie this was an apparent duplicate. But today the fldr did not appear EVEN ONCE until i "joined" the fldr - now it does appear correctly once.

       

      But an ancient fldr created many years ago appeared correctly earlier this week but not today.

       

      Plz advise what I'm doing wrong. Thanx.

      BB

    • Bewildered_Bobby's avatar
      Bewildered_Bobby
      Collaborator | Level 8
      2 years ago

      Hello again: it would help if I understood the format of Home pg. Apparently there is a faint horizontal line abt 1/2 way down the pg. The fldr in question now appears ONCE above the line identified as "Folder - Dropbox". But it now also appears below the horizontal line labeled - "Shared Folder - 1 Item". This is NOT the same apparent duplication that I reported initially when the identical fldr appeared TWICE above the line.

       

      Also do I understand correctly that Dropbox considers folders as files since fldrs appear on home pg under heading "ALL FILES"   along with PDFs, etc ??

       

      BB

      • Walter's avatar
        Walter
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        Hey Bewildered_Bobby - sorry to jump in here, but could you send us a screenshot of what you're referring to so that we can have a visual too?

         

        As for the website's navigation in general, you can have a  look here for more info. 

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