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Why do my tags disappear when I set my files to online only?
Dear,
i have installed dropbox app on 2 macs, i have sync my box and i have used colored native tags system on first mac to tag some files with custom tags. It was correctly replicated on second m...
Hey there raziel79, how are you today?
As we don't currently have strong support for Mac OS's tagging feature (as you noticed the behavior is incosistent between 'Online Only' and 'Local' files), I wanted to thank you for the feedback and feature request for an option to be able to sync Mac's tags applied on files and/or folders across devices no matter what the state of those files is, be it 'Online Only' or 'Local'.
Our dev team are always on the look for user input when creating our next versions of the Dropbox app and we're always looking for ways to improve our services.
Therefore, I will make sure your comments are passed along to them to express your interest in this.
If there's anything else I can assist with in the meantime, please let me know.
Thank you for the quick response. I actually did relaunch Finder and the problem persists.
I can also confirm that the issue occurs only with online-only files that have not been downloaded (I assume that is the meaning of the cloud vs. green checkmark icons).
If I edit the name of a file that has a tag and a cloud icon, once I hit enter after the name change, Dropbox quickly updates and the macos tag disappears. If I relaunch Finder, I see the same thing (the macos tag is gone).
However, the same sequence of actions leaves the macos tag intact on a file with a green checkmark icon. So there.
I generated a sequence of screenshots but i'd rather not post them here for the world to see my desktop. Is there a way to upload / email them ?
Walter
Dropbox Community Moderator
Dropbox Community ModeratorOf course there is Nick. Just submit a ticket through the following page:
https://www.dropbox.com/support
Feel free to include any information you think might help our investigation too!
PS: If you'd like me to reach out to your Dropbox associated email from my end instead, please let me know.
Dropbox is designed to sync the tagging metadata by default and you can either save a local copy to tag instead of the dropbox copy or not tag to avoid that sync. This feature works well for those backing up folders and files on Dropbox.
Syncing tags should be an option a user can turn on or off. We use Dropbox for backing up folders and files and collaborating with everyone in our company. By the tagging metadeta being a default feature, we cannot personalize tagging on our own computers without it syncing with everyone elses.
