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Forum Discussion
raziel79
7 years agoHelpful | Level 6
Why do my tags disappear when I set my files to online only?
Dear,
i have installed dropbox app on 2 macs, i have sync my box and i have used colored native tags system on first mac to tag some files with custom tags. It was correctly replicated on second m...
- 7 years ago
Hey there raziel79, how are you today?
As we don't currently have strong support for Mac OS's tagging feature (as you noticed the behavior is incosistent between 'Online Only' and 'Local' files), I wanted to thank you for the feedback and feature request for an option to be able to sync Mac's tags applied on files and/or folders across devices no matter what the state of those files is, be it 'Online Only' or 'Local'.
Our dev team are always on the look for user input when creating our next versions of the Dropbox app and we're always looking for ways to improve our services.
Therefore, I will make sure your comments are passed along to them to express your interest in this.
If there's anything else I can assist with in the meantime, please let me know.
NobleSoul27
5 years agoHelpful | Level 6
What is the status of fixing this? Because clearly, it is "broken" for having never been implemented.
A previous example about the possibility of tags being synched out of existence is something I had not considered, and extremely alarming. The lack of this feature is not acceptable. So what progress has been made in nearly two years???????????
I use macOS tags for productivity, keeping a search window open for certain tags and working my way through files by tagging and de-tagging them. I thought DropBox would be a great solution to my could usage, but instead, there are thousands of offline files whose tags do not populate in my tag-search windows.
This is a failure on DropBox's end. I may actually revert to iCloud.
So again, what progress has been made?
F Stuart L.
5 years agoHelpful | Level 6
My solution to the problem was to move all my tagged files into DevonThink Pro. I tried several other file/document managers, but DevonThink proved to be vastly superior in almost every respect. It has turned out to be a real blessing, because DevonThink has so many other useful features - especially the search tools, which are miles ahead of Spotlight.
DevonThink syncs across DropBox (and now iCloud), so my metadata is accessible everywhere. I really love it. I have no relationship to the company or anyone associated with the company — just relating my experience, one frustrated DropBox user to another.
DevonThink syncs across DropBox (and now iCloud), so my metadata is accessible everywhere. I really love it. I have no relationship to the company or anyone associated with the company — just relating my experience, one frustrated DropBox user to another.
- NobleSoul275 years agoHelpful | Level 6
Thanks for sharing your workaround. Sounds like DevonThink steps in for / replaces Finder, which I'm not fond of, but I will deliberate funnelling 1.8TB of data through DevonThink…
What this really indicates though, is that if DevonThink can do it, DropBox can do it.
I also find it ironic that DropBox is already using the tag field for its "Online-only" tag. It would seem to me the solution might be as simple as copying the tags on upload of the full file and pasting them alongside this Online-only tag on the 0kb placeholder files.
I'm waiting for a status report, DropBox. Technically, I did not consent to the absence of tag synching when I signed up for DropBox and assuming it can handle interfacing with macOS as claimed/advertise, so this whole issue and its alarming repercussions against workflow and data loss seem quite violating of both common sense and what I'm paying for.
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