Forum Discussion

Pbovat2979's avatar
Pbovat2979
New member | Level 2
2 years ago

Why have my image file extensions changed from .jpg to .vbs?

Hello all, I do not go into my dropbox and look at my old stored photos much. So I was suptised to see that for some reason my files have been changed from .jpg to a .vbs. I can no longer see my pic...
File access
restore
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hi Pbovat2979, thanks for bringing this to our attention.

 

It sounds like your computer could have been infected with malware or ransomware, which would rename your files. 

 

Depending on your plan, you could use Dropbox Rewind to restore a previous version of your files from before this occurred.

 

If you need any further assistance, please let me know!

  • Pbovat2979's avatar
    Pbovat2979
    New member | Level 2
    2 years ago
    If I don’t have that type of plan can I still get these files?
    • Jay's avatar
      Jay
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Yes, you should be able to revert the files individually using these steps. 

       

      Just so you know, Dropbox Rewind is available on paid plans, so if you have a paid plan, you should have access to it.

      • Pbovat2979's avatar
        Pbovat2979
        New member | Level 2
        2 years ago

        Jay,

        The rewind feature is not working please help!!!!

        Can I call someone to help me through this?

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