Forum Discussion

vibraphonusrex's avatar
vibraphonusrex
Explorer | Level 3
2 years ago

Why have some of my photos disappeared?

All photos have disappeared from a folder. It said something about it being modified in 2015, but I wouldn’t have done anything to put them somewhere else. It’s the only folder that’s missing all pho...
restore
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hi vibraphonusrex, thanks for bringing this to our attention.

 

Does the events page or deleted files page contain any data regarding this folder?

 

This will help me to assist further!

  • vibraphonusrex's avatar
    vibraphonusrex
    Explorer | Level 3
    2 years ago
    Events only goes back less than a year, so no help there. I contacted chat, and haven’t heard anything for two days.
    • Jay's avatar
      Jay
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      If there isn't any event history, and the files were moved or deleted in 2015, then it wouldn't be possible to recover them now, even from our end, unfortunately. 

       

      I'm sorry I can't be more helpful on this matter.

      • KimFelton's avatar
        KimFelton
        Helpful | Level 6
        2 years ago

        I think what vibraphonusrex is saying is that they haven't touched the folder. For some reason it is saying it was modified in 2015, but only recently did the photos disappear. It's an issue with the system, not that they deleted it in 2015 and are only trying to recover it now.

    • Nancy's avatar
      Nancy
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      vibraphonusrex, feel free to send us your ticket number if you want, and we can locate your ticket in the system to leave an internal note to our support team.

      • vibraphonusrex's avatar
        vibraphonusrex
        Explorer | Level 3
        2 years ago
        Ticket number is 23475511

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