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ajw1100's avatar
ajw1100
Explorer | Level 4
3 years ago
Solved

Why is it so complicated to remove folders from DB? Is there a simple way to do that?

It seems I am near my 2 GB space limit, so being pushed to upgrade, however I really no longer need DB at all. I have read a lot of posts here relating to this problem and most are double dutch to me. 🤔

I do NOT want to download 2GB of DB data, I just need to delete 2 GB of DB data. Then remove DB from my Windows PC. HOW?

  • Jay's avatar
    Jay
    3 years ago

    Hi ajw1100, the space should've been freed up immediately, since deleted files don't take up any quota.

     

    Could you check your quota usage again, and attach a screenshot of it here? Is it possible you have shared folders on your account taking up quota?

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  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi ajw1100, the space should've been freed up immediately, since deleted files don't take up any quota.

     

    Could you check your quota usage again, and attach a screenshot of it here? Is it possible you have shared folders on your account taking up quota?

  • ajw1100's avatar
    ajw1100
    Explorer | Level 4
    3 years ago

    Hi Jay.

    I have just checked my DB storage allowance and that - I am very pleased to say - now shows:

     

    Personal Dropbox space using 1.8 GB of 5.25 GB
    Regular files (1.7 GB)
    Shared files (131.6 MB)
    Unused space (3.5 GB)
    So the size of the photos I deleted, although showing in Deleted link, was also removed from my used space. There is probably still a lot of backed up data I no longer need so will go through the folders and delete as required. There's some data (131.6MB) that is shared but I am not sure what that may be as I don't have anyone to share it with!
     
    I have really appreciated the constructive help and advice you have all shown me 😀 Being a non tech OAP does make life difficult 🤔

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