Forum Discussion

thecandidate's avatar
thecandidate
Helpful | Level 5
4 years ago
Solved

Why is the Dropbox Desktop App no longer available?

The dropbox desktop app had such a great user interface and was a good workflow for our team.. unfortunately as of 17 Jan 2022, it has been dropped.. I wonder why this change was made, and i'm just h...
desktop
Mac
windows
  • Megan's avatar
    Megan
    4 years ago
    Hey people, how are you all doing?

    First of all, thanks a lot for your thoughts and comments. They surely help a lot to understand what you want on your end.

    Keep in mind that Dropbox remains focused on helping our customers stay organized and work more efficiently. With this focus, we’re simplifying your desktop experience with improvements to Windows Explorer, macOS Finder, and the taskbar/menu bar.

    Support for the desktop window ends on January 17, 2022.

    Don’t worry—we're continuing to support a great desktop app experience for you and your content is still safe with us.

    Save, view, share, and access all your files with the Dropbox folder in Windows Explorer, macOS Finder, the taskbar/menu bar, on dropbox.com, and with the latest iOS and Android apps.
     
    If you need me, give me a shout. 

     
Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago
Hey MCLF, sorry to jump in, but could you provide a screenshot of the exact error you're getting?
 
MCLF's avatar
MCLF
Explorer | Level 3
4 years ago

Only shows when trying to login via the app on Mac, can login via web and iOS.

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Ah, this must be the deprecated desktop app then (based on your screenshot) MCLF

    Have you tried logging into your account through the app's preferences in your menu bar? 

  • MCLF's avatar
    MCLF
    Explorer | Level 3
    4 years ago

    Yes it just pushes me back to the same login page.

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    In that case, could you try reinstalling our desktop app on the affected computer MCLF?

    Let us know how it goes.

  • MCLF's avatar
    MCLF
    Explorer | Level 3
    4 years ago

    Already done twice. I've tried switching wifi, checking VPN and firewall.

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Thanks for the update MCLF - could you try an advanced reinstall as outlined here as well?

    While at it, make sure to also perform these steps, if you haven't already that is. 

  • MCLF's avatar
    MCLF
    Explorer | Level 3
    4 years ago

    Tried the advanced reinstalled and it seems to be working again now. 

     

    Thanks for your help, much appreciated.

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago
    No worries MCLF - I'm just glad to hear it's sorted now.

    See you around the Community and take care!

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