We’re Still Here to Help (Even Over the Holidays!) - find out more here.
Forum Discussion
Solved
Why is the Dropbox Desktop App no longer available?
The dropbox desktop app had such a great user interface and was a good workflow for our team.. unfortunately as of 17 Jan 2022, it has been dropped.. I wonder why this change was made, and i'm just h...
- Hey people, how are you all doing?
First of all, thanks a lot for your thoughts and comments. They surely help a lot to understand what you want on your end.
Keep in mind that Dropbox remains focused on helping our customers stay organized and work more efficiently. With this focus, we’re simplifying your desktop experience with improvements to Windows Explorer, macOS Finder, and the taskbar/menu bar.
Support for the desktop window ends on January 17, 2022.
Don’t worry—we're continuing to support a great desktop app experience for you and your content is still safe with us.
Save, view, share, and access all your files with the Dropbox folder in Windows Explorer, macOS Finder, the taskbar/menu bar, on dropbox.com, and with the latest iOS and Android apps.
If you need me, give me a shout.
First of all, my content is definitely not safe with dropbox. All my data and edits since Dec 27, 2021 are all gone! I've been using dropbox for years and I last edited docs on June 4, 2022. I've been editing files everyday this year, but those edits are all gone. I go to Europe for 2 weeks, come back and all my files reverted back to Dec 27, 2021 and Jan 17, 2022. Dropbox support is not helping and they can't figure out why my edits got deleted. They just keep telling me that I haven't accessed anything in my dropbox since Dec 27, 2021. Really?? All my finances, photos, work expenses....ALL GONE! I'm furious! I didn't receive any notifications that the desktop app was being discontinued. I would have backed up all my files to Google Drive. I'm in the process of transferring ALL my dropbox files to other sources because dropbox cannot be trusted! I will then close my account. I have already told everyone I know to get rid of their dropbox because content is not safe there.
Jay
Dropbox Community Moderator
Dropbox Community ModeratorHi rachoo78, the Dropbox desktop application still exists, and has always been around since it was introduced. The only thing that changed was the relatively recent file navigator in the desktop app, which was introduced and then discontinued later.
The icon in the system tray/menu bar is technically the Dropbox desktop application, as when you click it, you can access your preferences for the app.
When the file navigator app was discontinued, nothing else was removed, so your files should still have been syncing via the tray icon.
However, from what you've described, it's possible that either the files weren't syncing properly, or there's other issues such as a second Dropbox account involved.
Thanks @Jay for your response. However, my dropbox was syncing properly up until around June 4, 2022. I last accessed my files on that date and everything was there. It even stated that I last modified my documents on June 4, 2022. Now when I go into the exact same spot I have always accessed my files, it says last modified Dec 27, 2021 and anything I added after that date is gone. I don't have a separate dropbox account and never have. Dropbox did some type of update between June 4 and June 19th that reverted my account back to 2021. I thought maybe it was an excel issue, or Microsoft issue, but it's definitely a dropbox issue since ALL my dropbox files have been affected. I have contacted my attorney since this has caused so much anguish and stress and I will be using hundred of hours to try and recreate what has been lost. Some data like photos are just permanently gone, unfortunately. This has happened in the past, but only affected one file, that I know of and I just recreated the spreadsheet. I complained to dropbox and they couldn't do anything about it. Luckily I had copies of that file that I had emailed to people. But this time, it affected my personal and business finances, which is unrecoverable.
