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Why is the Dropbox Desktop App no longer available?
The dropbox desktop app had such a great user interface and was a good workflow for our team.. unfortunately as of 17 Jan 2022, it has been dropped.. I wonder why this change was made, and i'm just h...
- Hey people, how are you all doing?
First of all, thanks a lot for your thoughts and comments. They surely help a lot to understand what you want on your end.
Keep in mind that Dropbox remains focused on helping our customers stay organized and work more efficiently. With this focus, we’re simplifying your desktop experience with improvements to Windows Explorer, macOS Finder, and the taskbar/menu bar.
Support for the desktop window ends on January 17, 2022.
Don’t worry—we're continuing to support a great desktop app experience for you and your content is still safe with us.
Save, view, share, and access all your files with the Dropbox folder in Windows Explorer, macOS Finder, the taskbar/menu bar, on dropbox.com, and with the latest iOS and Android apps.
If you need me, give me a shout.
Thanks @Jay for your response. However, my dropbox was syncing properly up until around June 4, 2022. I last accessed my files on that date and everything was there. It even stated that I last modified my documents on June 4, 2022. Now when I go into the exact same spot I have always accessed my files, it says last modified Dec 27, 2021 and anything I added after that date is gone. I don't have a separate dropbox account and never have. Dropbox did some type of update between June 4 and June 19th that reverted my account back to 2021. I thought maybe it was an excel issue, or Microsoft issue, but it's definitely a dropbox issue since ALL my dropbox files have been affected. I have contacted my attorney since this has caused so much anguish and stress and I will be using hundred of hours to try and recreate what has been lost. Some data like photos are just permanently gone, unfortunately. This has happened in the past, but only affected one file, that I know of and I just recreated the spreadsheet. I complained to dropbox and they couldn't do anything about it. Luckily I had copies of that file that I had emailed to people. But this time, it affected my personal and business finances, which is unrecoverable.
Jay
Dropbox Community Moderator
Dropbox Community ModeratorDo you have the ticket ID in order to locate it on our system?
Ticket # 17515919
- Walter
Thanks for the ticket ID and sorry to jump in here rachoo78 - I hope you don't mind.
I just wanted to mention that I've found your ticket in our system and passed your comments on to the agent handling your request.
I can also see that they've replied back to you there, so please take a look at your inbox for their message.
Let us know if you have anything else to ask or add in the meantime.
I appreciate you following up with this. However, I did see the latest reply and basically they are telling me that I didn't save or sync properly. I don't know how I can have access to those files between Dec 2021 and June 2022, and now everything reverts back to Dec 2021 and all my edits are lost since then. Everything was syncing and saving perfectly fine between Dec 2021 and June 4, 2022. Dropbox did something to my account after June 4, 2022 that erased all my edits. I am DONE with Dropbox. I've cancelled my upgrade service, uninstalled my desktop app, and moved all but 2 files to One Drive and an external hard drive. I'm hoping somehow my edits on those 2 files return, but if they don't, I'll cancel my account. My data is not safe with Dropbox.
