We Want to Hear From You! What Do You Want to See on the Community? Tell us here!

Forum Discussion

Jdeba1's avatar
Jdeba1
New member | Level 2
7 years ago
Solved

Will my files be deleted if I cancel my renewal?

I received a cancellation notice today. I renewed an annual subscription today. How can I prevent my files being deleted?

cancellations
Delete
  • Rich's avatar
    Rich
    7 years ago

    Files aren't deleted due to a cancelled subscription. You would simply not be able to sync anymore if you're over your file quota. Your files are still accessible through the Dropbox website. In such cases, resubscribing  will re-enable syncing.

4 Replies

Replies have been turned off for this discussion
  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    7 years ago

    Files aren't deleted due to a cancelled subscription. You would simply not be able to sync anymore if you're over your file quota. Your files are still accessible through the Dropbox website. In such cases, resubscribing  will re-enable syncing.

  • mcopehart's avatar
    mcopehart
    New member | Level 2
    7 years ago

    If I delete enough files so that I am within my quota and I cancel a subscription are files still accessible and will they sync as long as I am not over my quota?

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    7 years ago
    Hi mcopehart, that’s correct, if you delete enough files to be below the Basic quota of 2 GB (plus any extra unpaid quota you earned), and cancel your plan, your account will still sync normally.

About Delete, edit, and organize

Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.

Need More Support

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!