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stephendidit's avatar
stephendidit
Helpful | Level 6
6 years ago
Solved

0.0 kb/sec -- even when network monitor shows 13mb/sec

Since yesterday anything I try to upload/download Dropbox says will take 2+ days. Granted, it's taking a REALLY long time on everything, but while claims it's moving files at 0.0 kl/sec, according to...
desktop
Download
sync
  • Lusil's avatar
    Lusil
    6 years ago

    Thanks for confirming that for me, stephendidit. 

    Since you're running the beta version of the desktop app (xx.3.xx), could you try reinstalling to the stable version (xx.4.xx)?

    To do this, you'll need to remove the option to Include me in early releases from your General tab online. More specifically:

    1. Log in to the website. 
    2. Click on you account picture/avatar at the top right corner of the page.
    3. Select Settings.
    4. From the General tab, uncheck the box next to Include me in early releases.
    5. Download and install the latest version of the desktop app.

    Let me know if this helps!

Daphne's avatar
Daphne
Icon for Dropbox Community Moderator rankDropbox Community Moderator
6 years ago

Hey corylulu and John D.35, thanks for joining the topic!

 

Just to double check if there is progress corylulu, can you check the sync status of the desktop app? Do you see the number of files syncing decreasing?

 

Where you tried the steps to "Fix permissions" through the Account tab John D.35, can you try the same steps but instead choosing "Fix hardlinks" to see if that does the trick?

 

Let me know how it goes peeps!

 

corylulu's avatar
corylulu
Helpful | Level 7
6 years ago

Daphne I managed to get it to sync after installing the latest beta build. Everything I did with the stable build did not work, even a full reindex.

However, the other issue I'm having now is that Dropbox recently started to lock files immediately after they are changing. Particularly ".dll" and ".exe" files. So if I am compiling code inside of Dropbox, I'll get a "The process cannot access the file "path\to\obj\Debug\something.dll" because it is being used by another process" unless I pause syncing. This never used to happen. 

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