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stephendidit's avatar
stephendidit
Helpful | Level 6
6 years ago
Solved

0.0 kb/sec -- even when network monitor shows 13mb/sec

Since yesterday anything I try to upload/download Dropbox says will take 2+ days. Granted, it's taking a REALLY long time on everything, but while claims it's moving files at 0.0 kl/sec, according to...
desktop
Download
sync
  • Lusil's avatar
    Lusil
    6 years ago

    Thanks for confirming that for me, stephendidit. 

    Since you're running the beta version of the desktop app (xx.3.xx), could you try reinstalling to the stable version (xx.4.xx)?

    To do this, you'll need to remove the option to Include me in early releases from your General tab online. More specifically:

    1. Log in to the website. 
    2. Click on you account picture/avatar at the top right corner of the page.
    3. Select Settings.
    4. From the General tab, uncheck the box next to Include me in early releases.
    5. Download and install the latest version of the desktop app.

    Let me know if this helps!

kofil's avatar
kofil
New member | Level 2
6 years ago

Hi, 

 

I have had exactly the same problem (0.0 kb speed) for more than a week. I have tried to restart/resinstall/disconnect (my device from) dropbox (version 93.4.273), nothing helps. I have even tried step 8 here (https://www.minitool.com/backup-tips/dropbox-not-syncing.html) to no avail. I have done the speed test: 87.89 Mbps download, 94.14 Mbps upload. I am getting really tired of dropbox :( 

 

Could you help? 

 

Thanks. 

 

 

Filip 

 

GeckoKid's avatar
GeckoKid
Explorer | Level 3
6 years ago

Hi - I would also like to chime in and point out that I'm having this same issue and I'm at my wit's end for the last week. Please advise.

 

  • corylulu's avatar
    corylulu
    Helpful | Level 7
    6 years ago
    It took me a few tries and some tweaking of files and attempts of using the Sync now function, but it eventually synced
  • GeckoKid's avatar
    GeckoKid
    Explorer | Level 3
    6 years ago

    update: I've tried the link Kofi suggested and followed step 7 and 8, and restarted dropbox, it actually worked! :O Thanks!

    • Daphne's avatar
      Daphne
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      6 years ago

      Hey everyone, thanks for all your updates here!

       

      I'm glad to hear that corylulu and GeckoKid managed to resolve the issue, thanks for letting us know here what worked for you.

       

      Also kofil, are you still having this issue? If so, can you try the steps outlined here to see if that does the trick?

       

      Let me know!

      • kofil's avatar
        kofil
        New member | Level 2
        6 years ago

        Hi Daphne, 

         

        Unfortunately, I still have that issue. I cannot execute the steps you suggest since, when I go the account tab, there is no "Fix Hardlinks" option. I tried clicking with mouse buttons and space bar etc. but it did change anything. So I cannot even test that fix. Any advice will be very welcome. 

         

        Thanks 

  • jojosimi's avatar
    jojosimi
    Helpful | Level 5
    6 years ago

    Nothing is working for me. it's only selected files that cause the problem.  Can't find a connection between teh files... larger or smaller can be any file type.  So frustrating 0.0/KB for only some files 

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