Forum Discussion

Jackie3191's avatar
Jackie3191
Explorer | Level 4
4 years ago
Solved

A shared folder was missing from my Dropbox folder, so I resynced it and it's still not there

I was given access to a shared folder yesterday.  I was able to access it on the Dropbox website and in Windows File Explorer.  Today it is gone from Explorer.  I logged in online and it is there, so...
desktop
sync
  • Rich's avatar
    Rich
    4 years ago
    @Ryan  wrote:

    The error went away on it's own?

    Ryan Jackie3191 

     

    There was an issue with shared folders and files but it has been resolved. If you haven't already, I would try again.

     

Jackie3191's avatar
Jackie3191
Explorer | Level 4
4 years ago

My issue has been resolved!  Since the shared folder was shared to me during the dropbox issue, I asked my IT department to remove permissions, then add permissions back.  Now that there is no issue I can access the folder via dropbox website AND windows file explorer.

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

No biggie, Cindy - I'm just glad I could help.

 

See you around the Community and take care!

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!