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AnnieZ900's avatar
AnnieZ900
Explorer | Level 3
5 years ago

Accessing folder shared to secondary email

Hello,   I have a paid account with a primary and secondary email. Someone shared an album with my secondary email, but when I try to open it I get a popup saying don't have access to the content. ...
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carlosp's avatar
carlosp
New member | Level 2
3 years ago

Hi, I'm having the same issue. I have a secondary email setup and a folder was shared to that one. When I try accessing it, I get the error message that I need to request access with my primary email. 

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi carlosp, are you certain that they sent the email to the correct address? Does the shared folder not appear on this page on your account?

  • carlosp's avatar
    carlosp
    New member | Level 2
    3 years ago

    Certainly I can ask them to send them to the personal email but my question is: if I can access the file if they send it to my secondary email? That has not worked so far!

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey carlosp, sorry to jump in here.

     

    Secondary emails are indeed for sharing purposes, so it should work.

     

    Did you check the page that Jay linked you in his response above, to see if you can locate the folder there, to check if it worked?

  • sdelittle's avatar
    sdelittle
    New member | Level 2
    3 years ago

    I'm also having this problem. A dropbox folder was shared with my secondary email, and when I try and open it from my primary email, it says that I don't have access. Did anyone resolve this?

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi sdelittle, were you able to see the invite for the shared folder on your account from this page?

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