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__user's avatar
__user
New member | Level 2
8 years ago
Solved

Account Downgraded - no new Smart Sync

Hello,

 

My desktop app has just displayed a warning: "Account Downgraded - No new online-only files can be created using Smart Sync."

 

 

I have a DB Business and a DB Personal account. I've checked with the admin of my business account and nothing has changed on their end. 

 

Can someone help me figure out what's happening?

 

Thanks.

sync
  • __user's avatar
    __user
    8 years ago

    I am able to make local files online-only. I wasn't able to when I posted this message. ???

     

17 Replies

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  • POConnor412's avatar
    POConnor412
    New member | Level 2
    3 years ago

    Just happened to me as well, even though my account has not been downgraded and is also paid in advance until August.

  • Marc Quinlivan's avatar
    Marc Quinlivan
    New member | Level 2
    3 years ago

    I have this same issue since about 40 minutes ago.

     

    Dropbox Plus 2TB plan due for renewal on January 5th.

  • POConnor412's avatar
    POConnor412
    New member | Level 2
    3 years ago

    Sounds like they spammed us all with a false notification.

    Mine was followed by a brief access outage on desktop, though mobile access was not interrupted.

  • gibbonsl's avatar
    gibbonsl
    Explorer | Level 4
    3 years ago

    Yes, I'm not getting the message anymore and nothing has changed, so I guess/hope it was just a blip at Dropbox's end. Would be nice to hear from Dropbox themselves.

  • Soliddev's avatar
    Soliddev
    New member | Level 2
    3 years ago

    Yesterday, whilst Dropbox was just in the background, I received a very brief popup message saying that my account had been downgraded and that I could no longer have items as only online (IE not duplicated on my local system) This was a surprise to me as I had not requested any change and my subscription is fully up to date and paid for. Any ideas what this is about? If true then it will have a big impact on my local storage as I keep a large number of customer's CAD files as backups on Dropbox and this will effectively almost double my local requirement.

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi all, thanks for flagging this with us. 

     

    I just wanted to mention that there was a small shortage yesterday which should be resolved now.

     

    Could you let us know if you're still experiencing any issues? 

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