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AL08's avatar
AL08
New member | Level 2
4 years ago

Android Scanner Creating Pixelated PDFs

I have been using the scanner feature on my Android device to create PDF documents for quite a while. After a recent update, the scanner is creating distorted files with pixelation when I use the Bla...
Android
Mobile
sashk0's avatar
sashk0
Helpful | Level 5
4 years ago

Hi!

 

Android version: 11 (RKQ1.200862.002) / MIUI 12.5.4

Dropbox app version: 304.2.4

 

I've just cleaned cache - it didn't solve anything.

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

In that case, could you completely uninstall the app and re-install it anew to see if that makes any difference?

 

Keep me posted sashk0

  • 737NG's avatar
    737NG
    New member | Level 2
    4 years ago
    Same problem. Scans on Android device are pretty much unusable after the update. Regardless of type if scan all images come out blurry. Also why is there a timer that takes photos? Can we not do it ourselves just like every other scan app? Thanks
    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      4 years ago

      Hello all, happy Monday! 

       

      If you have an open ticket with our Support, feel free to share it with me, so I can locate it on the system. Otherwise, I'd be more than happy to open one on my end for you, just let me know if that'd be okay.

       

      Keep me posted!

  • sashk0's avatar
    sashk0
    Helpful | Level 5
    4 years ago

    It didn't help.

    Dropbnox has introduced that bug it in one of the updates and yet haven't fixed it. It persists!

    delete/reinstall and clear cache doesn't help

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