We Want to Hear From You! What Do You Want to See on the Community? Tell us here!
Forum Discussion
Any link to a pdf file shows invalid format when trying to open it in smartphone
Hello,
when i open any pdf link on smartphone (Android or iOS) it shows the "invalid format" error
One of the various links: [removed]
Opening it instead in a browser (both from PC and smartphone) works without problem.
Why?
when i open any pdf link on smartphone (Android or iOS) it shows the "invalid format" error
One of the various links: [removed]
Opening it instead in a browser (both from PC and smartphone) works without problem.
Why?
7 Replies
Replies have been turned off for this discussion
- Hannah
Dropbox Community Moderator
Hey trebit, thanks for bringing this to our attention.
I removed your link, to keep it from generating a large amount of traffic, which would result in your links being temporarily banned.
Are you opening the link through the Dropbox app?
And can you also send me a screenshot of the error message you're getting?
Thanks. Thanks for the answer.
If i have open that link in a smartphone with Dropbox app installed, it works, problem is when a user does not have it.
We don't want forcing users to install Dropbox....
Cannot take a screenshot, the only this that appears on video is a short message "cannot open PDF, invalid format"
Yes... in my device i have various apps to open pdf, i also have dropbox installed.
I tried to force the download of the file by adding dl=1 but as always it works in any browser and it fails in mobile.
- JayAre these PDF files created using the same app? Does it apply to PDFs created by different apps or services?
Hello,
we tried different pdf created by different software.
- JayWe're not experiencing this issue on our test devices when Dropbox isn't installed on it.
Which browsers are you using when attempting to preview the shared links?
