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r1701me's avatar
r1701me
New member | Level 2
9 years ago
Solved

Background uploading not staying on

Is anyone have an issue where if you turn on Background Uploading, it will work for a little while after turning off the app, then you'll get the notification that uploading is paused and I'll need t...
Mobile
sync
  • Mark's avatar
    Mark
    8 years ago
    The issue was fixed in the next release (i.e. in October) I'm afraid Joe hence no more posts. Therefore the issue is not this one.

    Have you made sure you have location services turned on for Dropbox on your phone?
Mark's avatar
Mark
Icon for Super User II rankSuper User II
8 years ago
The issue was fixed in the next release (i.e. in October) I'm afraid Joe hence no more posts. Therefore the issue is not this one.

Have you made sure you have location services turned on for Dropbox on your phone?
Joe M.10's avatar
Joe M.10
Helpful | Level 7
8 years ago

Yes indeed.  Dropbox location services is set to "Always".  And of course it's on in background app refresh.  

  • Sanchez's avatar
    Sanchez
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    8 years ago
    Hey Joe M.10, 

    Of course, I must ask the obvious: what version of iOS and our app are you running? iOS is currently on 11.2.6, and our app is 82.2. If you’re all up to date, go ahead and get in touch with our support team for further troubleshooting. When you get a ticket number, let me know, and I’ll make sure to get someone on it right away. 

    Cheers! 
    • Joe M.10's avatar
      Joe M.10
      Helpful | Level 7
      8 years ago

      Sanchez, 

       

      Thanks for the message.  Indeed, I have IOS 11.2.6, and the most recent version of the app on an iPhone 10.  I actually just got the phone, and was seeing the same thing on my 6S+.  I sent support a message.  The ticket number is: #7621256 

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