Need to see if your shared folder is taking up space on your dropbox 👨💻? Find out how to check here.
Forum Discussion
Solved
Best way to submit video files
Hi - A business colleage wants a group of people to be able to submit individual video files to her Dropbox. She would prefer to do this without requiring each person to create their own Dropbox acco...
BobGa wrote:
Would your suggestions allow students to see each other's videos? This is what they are trying to avoid.
No. File Requests will not allow anyone except the recipient to see the files uploaded. Not even the uploader will be able to see the file after it has been submitted. Think of it like a drop box (an actual drop box, not the Dropbox service); once you drop something in, you can't see it or access it.
The Dropbox solution seems to involve more steps and therefore more complicated instructions. Or am I missing something?
Submitting a file request is extremely simply. Once your colleague creates the File Request link and sends it to their students, they just click it and submit a file. Here's an example that you can test with if you'd like:
In this example, I've created a file request that has a deadline of January 20th at 11AM EST but will accept late submissions for one extra day. Any submissions received after 11AM tomorrow will be marked as late (this is often useful for teachers/students). Also, please note that this goes to my personal Dropbox so please do not submit anything of a personal or sensitive nature. I would suggest a sample document or an image/video.
It appears the last one is what is happening because the files are under 2GB and I have enough space. I just had the third preson out of 8 get this error:
Error: Something went wrong. Please try sending your files again.
So it's happening almost 50% of the time now. I see the fix is to try another browser or icognito mode, but that's not really an aceptable solution for me. I'd have to add a message to the page I place the drop box file request link on letting people know that if their upload fails to try a different browser or icognito.
But that's a horrible user experience for my audience. Is it possible that the file request feature simply isn't ideal for videos, or that this feaure just isn't a priority for DropBox to ensure it's working properly?
Do I have to upgrade to a paid account for it to work all the time?
Or should a try a different service for this need?
Thanks
Daphne
Dropbox Community Moderator
Dropbox Community ModeratorHey robphat,
If they're getting this error message when attempting to upload files, then it appears that this is due to a browser issue on their side. This is why it's suggested to try using a different web browser etc. as in these cases, it's most likely not an issue with the link itself.
That being said, I'd be happy to do some further investigation into this with you. To do that though, we'd need to continue through our Support channel as this is a public forum. I've located your open ticket with our team and I've followed up there, please just check your inbox when you have a moment and we can go from there if you'd like.
Thanks!
ok
Which ticket are you replying to? I have two. Can you reply to this one please: support+id9809677@dropbox.zendesk.com
- Daphne
Hey robphat,
I was only able to locate one open ticket for the email associated with your Community profile, which was the one you referenced in your reply above. I have replied to you from that ticket, if you didn't receive my reply to you could you just check your spam/junk folder in case it was mistakenly redirected there?
I hope that helps - thanks!
OK I will check
Daphne, I see the ticket in my email, but the last reply was from a person named Kylee yesterday. Nothing from you today.
- Daphne
Hi robphat,
I'm sorry to hear that you weren't able to receive my email. It seems that you opened another ticket with with our team (Kyle), so I've passed along your comments there and they will continue to look into this with you. I've given them a nudge and they'll get back to you as soon as possible with the next steps. Please just keep an eye on your inbox and you'll be able to look into this further with our team via email.
Thanks!
OK thanks
