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LaEi's avatar
LaEi
Helpful | Level 6
2 years ago
Solved

Can I link my old Dropbox folder again to my account after moving to a new device?

I am a DropBox Pro user since many years. Lightning destroyed my W7 PC where I had a partition 😧 with a folder named DropBox. The folder was replicated and syncronized with the DropBox cloud. Now ...
desktop
Folders
sync
  • LaEi's avatar
    LaEi
    2 years ago

    Hi Nancy, checking the syncing icons next to file names what i could not do up to now, there were only the dreaded Xes. Now however, I have taken the drastic measure and simply uninstalled onedrive, and that seems to have cured this problem. So, for the moment at least, DropBox is starting to look familiar again. Next will be to change the local DropBox location from C:\Users\.... to somewhere else more convienient. Many thanks for you all for your help solving this 😃

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey LaEi - could you send us a screenshot of the X marking you mentioned so that we can have a visual too?

 

Also, can you send us another screenshot showing your system tray? 

 

When it comes to making files online-only or available offline, you can have a look here.

LaEi's avatar
LaEi
Helpful | Level 6
2 years ago

Here is a examples of the peculiar X markings. As can be seen, only files are marked this way, but not folders.

 

and here is what I believe is the system tray

The link regarding offline files states that these files are also locally stored, but it does not explicitly say whether they are synced or not, i.e. if I update one of these offline files, will that file be updated in the DropBox cloud also?

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi LaEi, the grey X marking are related to a conflict with OneDrive. Could you try quitting the OneDrive app on your machine to see if the icons change?

     

    Additionally, the Dropbox icon is there in the system tray, showing the red 4 number on it.

    • LaEi's avatar
      LaEi
      Helpful | Level 6
      2 years ago

      Hi Jay,

      sorry for the late answer. I thought I sent an answer on Wednesday, but it never turned up here?

      Anyway, I have not activated onedrive and have no account either. I have a lot more confidence in DropBox than in onedrive so have never used it anywhere, but with windows you can never know what the system does, can you?

      As to the system tray, I now see the Dropbox icon, I probably overlooked it because it was black and not blue.

      • Hannah's avatar
        Hannah
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        Hey LaEi and happy Monday!

         

        Can you let us know what you see when hovering over that small Dropbox icon?

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