Forum Discussion

KrapacsAA's avatar
KrapacsAA
New member | Level 2
7 years ago
Solved

Can I retrieve the message I sent along with a DropBox link?

I recently sent a link to a DropBox file through the DropBox system. I need to retrieve the message that I sent when I filled in all the fields and sent the link. Is there a way to do that?

  • No, that's not possible. Dropbox does not retain messages that are sent with share links or shared folder invitations.

10 Replies

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  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    7 years ago

    No, that's not possible. Dropbox does not retain messages that are sent with share links or shared folder invitations.

  • Steve83's avatar
    Steve83
    Helpful | Level 5
    6 years ago

    The ability to retrieve or at least view the note text after it's sent is something that should be available.

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    6 years ago

    Thanks for posting your thoughts on this Steve83!

    Why not post it on our 'Share an Idea' section so other similar-minded users can find and upvote it too to show their interest? 

    Here's a direct link for that section if you'd like to log a feature request: 

    https://www.dropboxforum.com/t5/Share-an-idea/ct-p/101002000

    Remember, the more specific and actionable the feedback is, the more we'll be able to get our hands on it. 

    Welcome to our Community! 

  • mtorbert's avatar
    mtorbert
    New member | Level 2
    6 years ago

    Dropbox needs to understand the importance of retaining these messages. 

    Example: I sent a link to a customer to download a file

    Customer states they never recieved link. 

    I would look up my dropbox messages to prove that I did infact send a link. 

    Customer can not say that I never sent a link. 

    Customer says I am delaying a project now, and responsible for thousands of dollars in delay fees. All because I couldn't prove that I sent them a link through dropbox. 

    Maybe I should choose another service that offers this feature. 

  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    6 years ago

    Send the link using your own email client and it resolves that issue.

  • evanpropst's avatar
    evanpropst
    New member | Level 2
    6 years ago

    Dropbox needs to warn people before writing the message during link sending that the message will not be kept on record.  It is quite a stupid concept that it would not retain a message.

  • Sameolds2010's avatar
    Sameolds2010
    New member | Level 2
    6 years ago

    Absolutely ridiculous - how its not possible to view what youve sent.

     

    Its set me backwith my client and my employer who have no record of the plans ive sent and justification for hours spent on the task respectively.

     

    If i cant get a fair reason why this fucntion isnt available im cancelling the account; im sure the administrator has some ability to retrieve it.

     

    Total BS.

  • Jimwilks's avatar
    Jimwilks
    Helpful | Level 5
    6 years ago

    Totally agree.  I just sent an email and link via DB and then I needed to check and make sure that I included an important detail.  It's absolutely ridiculous that the messages aren't retained. It's a basic concept where IT SHOULD NOT BE NECESSARY TO JUMP THROUGH HOOPS TO ADDRESS AN ISSUE THAT SHOULDN'T NEED A FIX IN THE FIRST PLACE.  Just another example of corporate ignorance and plain stupidity in being completely out of touch with how reality works.

  • Jimwilks's avatar
    Jimwilks
    Helpful | Level 5
    6 years ago

    "Why not post it on our 'Share an Idea' section so other similar-minded users can find and upvote it too to show their interest"?  This is an ignorant suggestion, plain and simple.  Basic record keeping. WOW.  What a unique concept!

  • Lusil's avatar
    Lusil
    Icon for Dropbox Staff rankDropbox Staff
    6 years ago

    Hey everyone, thanks for nudging us on this thread and for all your feedback. 

     

    If you'd like, you can have a look at this thread where others have shared their interest in being able to retrieve messages when sending a shared link. 

     

    There, you can also upvote and comment alongside other like-minded users. 

     

    In the meantime, if you have any other questions, don't hesitate to give us another shout. 

     

    Thanks again!

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