We Want to Hear From You! What Do You Want to See on the Community? Tell us here!

Forum Discussion

chartav's avatar
chartav
New member | Level 2
2 years ago
Solved

Can no longer create folder as Create button has disappeared on the website

My Dropbox no longer displays the Create button I need to create folders needed to upload files. It has worked until recently. I am a retiree volunteer on an extremely tight budget. I have no money to pay you to fix your own product. What am I supposed to do? Please help!

Create
Web
  • Helen DBX's avatar
    Helen DBX
    2 years ago
    Hello chartav  Thanks for your reply. 
     
    I have also sent you an email with some information and advice.
     
    Kindly let me know on the email if the issue still persists. 
     
    (You might edit your post to remove the screenshot please as your private file names are visible.)
     
    I hope this helps. 
     
    Best regards, 
    Helen 
    The Dropbox Team

6 Replies

  • Helen DBX's avatar
    Helen DBX
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hello chartav 
    Helen from Dropbox here. Thanks for reaching out. 
     
    Can you kindly confirm, when you log into your Dropbox account and click on All Files, there is no ‘Create’ button at the top as per this image? 

     

     
    Let me know more, and we'll take it from there!
     
    Best regards, 
    Helen 
    The Dropbox Team
  • chartav's avatar
    chartav
    New member | Level 2
    2 years ago

    Hi Helen -

    When I log in, I see the Create button for two seconds, and  then this is what I see:

     

     

  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    2 years ago
    chartav wrote:

    When I log in, I see the Create button for two seconds, and  then this is what I see:

    Clear your browser's cache/browsing history and try again, or try another browser. I'd also suggest trying in a browser with no extensions enabled, to make sure there's nothing interfering with the page.

  • Helen DBX's avatar
    Helen DBX
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago
    Hello chartav  Thanks for your reply. 
     
    I have also sent you an email with some information and advice.
     
    Kindly let me know on the email if the issue still persists. 
     
    (You might edit your post to remove the screenshot please as your private file names are visible.)
     
    I hope this helps. 
     
    Best regards, 
    Helen 
    The Dropbox Team
  • Front D.2's avatar
    Front D.2
    Helpful | Level 7
    2 years ago

    Can I clarify what solved this issue? Clearing cache, using another browser or something that was emailed to you privately?

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

Need More Support

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!