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Can not overwrite file in DropBox
We use DropBox and used to be able to overwrite old versions. That is no longer possible. I am on a Mac 10.13. Did the "replace" option go away?
The key, I believe, is that you have to work in the linked Dropbox file. You can't download, work on it and replace the file. You have to work in the file from DropBox and it saves as you go.
When you want to edit the file click on "open with" on right hand side. This keeps the file linked and it is auto saved.
Thanks for your reply Walter.
I've been trying to figure this out more today since my post and remain confused. So, I don't use a browser. I'm in Mac OS 10.15.3 using Dropbox integrated.
I routinely create files in Photoshop and save as jpg; sometimes straight to a shared folder overwritting a previous version. Sometimes I drag and drop in the Finder to replace previous versions. I've been doing this without incident for years.
Recently, instead of replacing the older file, a second file is generated with "copy" on the end of the file name; or "2" on the end of the file name. But, it doesn't happen every time. So, I'm pretty confused now about what is triggering it. It seemed to be recent changes to Dropbox based upon some other posts I read, but I'm not so sure anymore? Any light you can shed would be great.
Walter
Dropbox Community Moderator
Dropbox Community ModeratorThanks for the additional details cmoody8; it's most appreciated.
It looks like the way you're saving the file in question is what's causing the duplicate files, but just to be sure about it, would you like me to reach out to your Dropbox associated email address so we can have a further look internally?
Let me know here whenever you get the chance and we'll take it from there.
Yes, Please. I'd like to solve this.
- Walter
Thanks for your cooperation on this one cmoody8.
I've just followed up with an email so we can investigate this with all of my tools at our disposal.
Whenever you find some spare time, please take a look at your inbox and we'll pick this up from where we've left off here.
I have exactly the same thing going on for a while and Dropbox support keeps saying that it isn't their softwares/services fault. It's the same thing with the windows client. You can not overwrite a file that is uploading ANYMORE but I used to do that for six years now. Luckily there's enough people that can approve that this behaviour is new. I guess it's happening since the new Dropbox client software was rolled out.
