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sharonatordoff's avatar
sharonatordoff
New member | Level 2
7 years ago
Solved

Can not overwrite file in DropBox

We use DropBox and used to be able to overwrite old versions. That is no longer possible. I am on a Mac 10.13. Did the "replace" option go away?
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  • sharonatordoff's avatar
    sharonatordoff
    7 years ago

    The key, I believe, is that you have to work in the linked Dropbox file. You can't download, work on it and replace the file. You have to work in the file from DropBox and it saves as you go. 

    When you want to edit the file click on "open with" on right hand side. This keeps the file linked and it is auto saved. 

     

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
6 years ago

Thanks for the additional details cmoody8; it's most appreciated. 

It looks like the way you're saving the file in question is what's causing the duplicate files, but just to be sure about it, would you like me to reach out to your Dropbox associated email address so we can have a further look internally?

Let me know here whenever you get the chance and we'll take it from there. 

cmoody8's avatar
cmoody8
Explorer | Level 4
6 years ago

Yes, Please. I'd like to solve this.

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    6 years ago

    Thanks for your cooperation on this one cmoody8.

    I've just followed up with an email so we can investigate this with all of my tools at our disposal.

    Whenever you find some spare time, please take a look at your inbox and we'll pick this up from where we've left off here. 

  • Airportmuc's avatar
    Airportmuc
    Helpful | Level 6
    6 years ago

    I have exactly the same thing going on for a while and Dropbox support keeps saying that it isn't their softwares/services fault. It's the same thing with the windows client. You can not overwrite a file that is uploading ANYMORE but I used to do that for six years now. Luckily there's enough people that can approve that this behaviour is new. I guess it's happening since the new Dropbox client software was rolled out.

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