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kt1547's avatar
kt1547
New member | Level 2
3 years ago
Solved

Cannot create File Request

Hi...I'm a new DropBox user with a Basic plan.  When I create a File Request, I enter the Title and Description and then click Create.  DropBox just hangs at that point with the Create button spinnin...
Create
File requests
  • Walter's avatar
    Walter
    3 years ago

    Hi there kt1547 - sorry to hear you're having issues with this.

     

    Could you please try an incognito window with no extensions or plugins running and let us know if you still get the same results?

     

    If you do, send us a screenshot of the last screen you can get to or any error that might pop up so that we can have a visual too.

     

    Thanks!

NICOLEEEE's avatar
NICOLEEEE
New member | Level 2
2 years ago

I just started with the solution. I had this issue on the first share I did but was somehow able to get it to work, though I have no idea how. I just tried to do my second share today and have had no luck. Bottom of new request with share grayed out

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey NICOLEEEE, can I send you an email, in order for us to have a closer look into this? 

  • NICOLEEEE's avatar
    NICOLEEEE
    New member | Level 2
    2 years ago

    Yes, please do

    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      I just sent you an email NICOLEEEE, I'll see you there!

       

      Cheers!

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