Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

jpugarte1_'s avatar
jpugarte1_
Explorer | Level 3
3 months ago

Cannot see "Make available offline" option on Windows 11

Device Lenovo Legion with Windows 11 Operating System/Browser (if using the web) N/A Dropbox App Version (if using the app) 231.4.5770 Syncing Status Downloading Question or Issue When I ri...
desktop
sync
windows
Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 months ago

Hi jpugarte1_​ - sorry to hear you're having issues with this.

I'm not seeing any syncing icons in your screenshot - could you let me know their syncing status since I can't tell by your screenshot?

Since this is a fresh install you should have gotten the option to select the folders you'd like to be synced to your computer during the installation process and you can even adjust your sync settings through the desktop app's preferences as needed.

That said, note that it would be normal to not see the options to make available offline or online-only on files or folders that haven't fully synced yet.

In any case, please keep me posted on your progress. 

jpugarte1_'s avatar
jpugarte1_
Explorer | Level 3
3 months ago

Here, the png and pdf file are synced, but there is no syncing icons. If I right click, these are my options: 

 

 

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!