Need to see if your shared folder is taking up space on your dropbox đŸ‘šâ€đŸ’»? Find out how to check here.

Forum Discussion

jpugarte1_'s avatar
jpugarte1_
Explorer | Level 3
3 months ago

Cannot see "Make available offline" option on Windows 11

Device Lenovo Legion with Windows 11 Operating System/Browser (if using the web) N/A Dropbox App Version (if using the app) 231.4.5770 Syncing Status Downloading Question or Issue When I ri...
desktop
sync
windows
jpugarte1_'s avatar
jpugarte1_
Explorer | Level 3
3 months ago

Any help with this?

Walter​ I have dropbox installed in other devices and the "make available offline" and "make online-only" options show even if they library is not completely synced. In fact, my normal modus operandi is to install dropbox, and once all the folders and files are indexed, I simply turn everything to "make online-only" and then change to "make available offline" on an as need basis. 

It doesn't make any sense to download 2TB of data I don't really need to have on my computer, to then make it all be available online only. 

I do agree though that is weird that the sync icons don't show up, so perhaps both things are somehow related? 

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 months ago

Thanks for the screenshots, jpugarte1_, and apologies for the delay.

The fact that your Dropbox app isn’t fully up to date may still affect some of the app’s features on your computer, even if the same thing doesn’t happen on different devices. 

To tackle this first, can you clarify the current syncing status of your desktop app? Is it still stuck downloading more than 100k files? 

Finally, I’d like you to right-click on your local Dropbox folder and go to its Properties; please send me one more screenshot of the next window you’ll see.

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!