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Forum Discussion
Cannot see "Make available offline" option on Windows 11
Device Lenovo Legion with Windows 11 Operating System/Browser (if using the web) N/A Dropbox App Version (if using the app) 231.4.5770 Syncing Status Downloading
Question or Issue When I ri...
Hello Nancy thank you for your message. This is the current status:
As you can see, the internet connection is extremely slow where I currently am, which is one of the reasons why I need to have everything online-only. The folder structure is ready, but the folders have not been populated with files (whereas I would expect to see the files, even if they have not been downloaded yet).
Here are the properties of the Dropbox folder:
I am also trying to reinstall dropbox, but the installer downloads dropbox, and then restarts and says "downloading dropbox" again. Maybe my installation is corrupt. Should I try uninstalling and reinstalling?
Megan
Dropbox Community Moderator
Dropbox Community ModeratorHey jpugarte1_!
Here are my suggestions:
-You should wait for the app to be fully synced, and up-to-date to check if the issue remains the same. I'm suggesting this, since the files' functionality might be affected when the app still syncs such a large amount of files.
While you're at it, feel free to close any third-party cloud apps (e.g., Google Drive, OneDrive), as they can sometimes interfere with Dropbox.
-You can always start fresh by signing out of the app on your device. Once you do that, please uninstall using these steps, and then delete your Dropbox folder. After that, you can reinstall the app and upon the initial set-up and specifically under your advanced settings you should see the option to make your files available offline.
